Last Updated: June 2026
At INCRMAD, customer satisfaction is important to us.
If you are not completely satisfied with your purchase, we offer a straightforward return process.
Return Window
You may request a return within:
To be eligible for a return:
- Product must be in good condition
- Product must not be intentionally damaged
- Original packaging is preferred
Non-Returnable Items
For hygiene and safety reasons, we may refuse returns for:
- Excessively used products
- Products damaged by misuse
- Products modified by the customer
How To Start A Return
Please contact our support team:
Include:
- Order Number
- Product Name
- Reason for Return
- Photos (if applicable)
Our team will provide return instructions.
Refunds
Once your return is received and inspected:
- Approved refunds will be issued to the original payment method.
- Processing time is typically 5–10 business days.
Return Shipping Costs
If the product is defective
INCRMAD will cover return shipping costs.
If the customer changes their mind
The customer is responsible for return shipping costs.
Damaged Or Defective Products
If your item arrives damaged or defective:
Please contact us within 7 days of delivery.
We may offer:
- Replacement
- Repair
- Full Refund
depending on the situation.